ОАО «РЖД» ЕДИНЫЙИНФОРМАЦИОННО-СЕРВИ

ОАО «РЖД»

ЕДИНЫЙ
ИНФОРМАЦИОННО-СЕРВИСНЫЙ
ЦЕНТР





Новая Басманная ул. 2, г. Москва, 107174
Тел.: [phone]
(быстро, доступно, бесплатно, круглосуточно)
E-mail: [e-mail], www.rzd.ru







Система продажи железнодорожных билетов на сайте http://rzd.ru/ не позволяет изменять данные оплаченного заказа, поскольку они уже занесены в базу системы и становятся недоступными для редактирования.

Переоформление проездных документов (билетов) и изменение персональных данных пассажиров в билетах, заказанных и оплаченных через Интернет, в кассе ОАО «РЖД» также не производится.

По заказу, в котором необходимо изменить какие-либо данные, следует осуществить возврат оплаченного билета, а затем оформить и оплатить новый заказ.

Для возврата билета необходимо:
• если был оформлен посадочный талон на бланке проездного документа, то для его возврата необходимо обратиться в кассу возврата РЖД лично пассажиру с посадочным купоном и документом, на который он был приобретен;

• если посадочный талон на бланке проездного документа не был оформлен, то Вы можете выполнить возврат на сайте http://rzd.ru через личный кабинет пользователя в любое время до отправления поезда со станции посадки пассажира (время указано в контрольном купоне электронного билета).
Для международного сообщения (дальнее зарубежье) - осуществляется не менее чем за 6 часов до отправления поезда со станции посадки пассажира (время указано в контрольном купоне электронного билета).




Для возврата проездного документа по заказу с пройденной электронной регистрацией необходимо:
• Выполнить возврат на сайте http://rzd.ru через личный кабинет пользователя не позднее, чем за 1 час до отправления поезда c начальной станции маршрута следования поезда.
Возврат билетов с пройденной электронной регистрацией менее чем за 1 час до отправления поезда c начальной станции маршрута следования поезда на сайте невозможен.
• Либо обратиться в кассу возврата РЖД не позднее, чем за 1 час до отправления поезда c начальной станции маршрута следования поезда, лично пассажиру с распечатанным посадочным купоном (или 14-значным номером билета) и документом, на который он был приобретен.

При обращении в кассу для возврата билета с пройденной электронной регистрацией менее чем за 1 час за отправления поезда или после его отправления возврат осуществляется только в претензионном порядке. В этом случае при обращении пассажира в билетную кассу выполняется возврат места и выдача подтверждающей квитанции.

Правила возврата неиспользованных проездных документов (билетов) на сайте подробно изложены в разделе «Возврат электронных билетов на сайте».

Возврат неиспользованных проездных документов (билетов) в кассах РЖД осуществляются по правилам, размещенным в разделе «Правила покупки электронных билетов» в пункте 11.2 «Возврат неиспользованного электронного билета в билетной кассе».

Получение железнодорожного билета за другого пассажира производится по документу, удостоверяющему личность доверенного лица, и нотариально заверенной доверенности от пассажира.

При возврате за другого пассажира дополнительно к документу, удостоверяющему личность, требуется доверенность.

결과 (영어) 1:

JSC RZD,


a
informational-service CENTRE






Novaya Basmannaya St. 2, Moscow, 107174
Tel.: [phone]
(quickly available, free of charge, 24 h)
E-mail: [e-mail], www.rzd.ru







Sale of railway tickets on the website http://rzd.ru/does not allow you to change the data of the paid order, since they have already been entered into the database and are not available for editing.

Renewal of travel documents (tickets) and change the personal data of passengers in tickets ordered and paid for via the Internet, in the box office of JSC "RZD" is also not made. order

in which you want to change any information, you should return the paid ticket, and then checkout and pay for a new order.

For return ticket required:
• If a boarding pass on the travel document, the return should contact the box office return of RUSSIAN RAILWAYS passengers with flight coupon in person and the document on which it was acquired;

• If a boarding pass on the letterhead of the travel document has been issued, you can check on the website http://rzd.ru through personal account user, at any time before the departure of the train from the station of passenger (time is indicated in the control coupon ticket).
For international communications (other countries)-is not less than 6:0 before the departure of the train from the station of passenger (time is indicated in the control coupon ticket).




To return the travel document with which electronic registration required:
• perform a check on the site http://rzd.ru through user account not later than 1:0 before departure from the starting station of the route trains.
Return tickets with electronic registration completed for less than 1:0 before departure from the starting station of the train route is not possible on the site.
• or contact the box office return of RUSSIAN RAILWAYS not later than 1:0 before departure from the starting station of the route of the train, personally unsealed landing passenger with a coupon (or 14-digit ticket number) and the document on which it was purchased.

When calling the box office for ticket return with the completed electronic registration in less than 1:0 for departure or return after his departure only pretension. In this case, when a passenger ticket returns and issuance of supporting receipts.

Refunds of unused travel documents (tickets) on the website are set out in detail in the section "e-ticket Refund site."

Refund of unused travel documents (tickets) at the RUSSIAN RAILWAYS have rules, posted in the "rules for buying e-tickets" in paragraph 11.2 return the unused e-ticket at the ticket office ".

getting a train ticket for another passenger is made by an identity document, the trustee and notarized power of Attorney from the passenger.

When you return for another passenger in addition to an identity document, the power of Attorney is required.

결과 (영어) 2:

JSC "Russian Railways" COMMON INFORMATION SERVICE CENTER New Basmannaya str. 2, Moscow, 107174 Tel.: [phone] (quickly available, free of charge around the clock) E-mail: [e-mail], www.rzd.ru system sale of railway tickets at http :/ / rzd.ru / can not edit data paid order, as they have already entered into the database system and are not available for editing. Resigning travel documents (tickets) and the change in the personal data of passengers tickets ordered and paid via the Internet, at the box office of "Russian Railways" is not performed. By order in which you want to change any data, you must refund the paid ticket, and then arrange and pay for a new order. To return ticket must: • if the boarding pass has been issued on the letterhead of the travel document, the for his return should apply to cash refund personally Railways passenger with boarding pass and document on which it was purchased; • if the boarding pass on the form of the travel document has not been covered, you can perform reset of the site through http://rzd.ru personal cabinet member at any time prior to the train station with passenger boarding (time indicated in the control coupon e-ticket). For international traffic (CIS countries) - is carried out not less than 6 hours before the departure of the train from the station boarding passengers (the time indicated in the control coupon e-ticket). To return travel document request passed with electronic registration must: • Complete return online http://rzd.ru through personal cabinet member not later than 1 hour before the departure of the train station c initial route of the train. Return tickets with electronic registration traversed in less than 1 hour before departure of the train station c initial route of the train on the site is not possible. • Either turn the cashier Railways return no later than 1 hour before the departure of the train station c initial route of the train, the passenger personally with printed boarding pass (or 14-digit ticket number) and document on which it was purchased. Turning to the cashier for a refund of the ticket with the electronic registration traversed in less than 1 hour per train departure or after departure, refund is made ​​only in the complaint procedure . In this case, when handling passengers in the ticket office will return the place and supporting the issuance of a receipt. Refund Policy unused travel documents (tickets) on the site are detailed in the "Return of electronic tickets on the site." Return unused travel documents (tickets) at the box office Railways carried according to the rules posted in the "Terms of the purchase of electronic tickets" in paragraph 11.2 "Refund of unused electronic ticket at the ticket office." Getting the train ticket for another passenger made ​​on the document certifying the person authorized and notarized power of attorney from the passenger. When returning for another passenger in addition to the identification document, requires a power of attorney.

결과 (영어) 3:

OAO "Russian Railways"

single
INFORMATION AND SERVICE
CENTER





the Phone city 2, Moscow, Russia, 107174
Tel. : [phone]
(fast, is available, free, around-the-clock)
(E-mail: infо@rzd.ru , www.RZD.ru







The sale of tickets on the site http://rzd.ru/ not allows you to modify the data paid order, because they have already been entered into the database system and are not available for editing.

If you'd like travel documents (tickets) and change of personal data of passengers in tickets ordered and paid for through the Internet, in the ticket office of OAO "Russian Railways" also is not made.

optional,In which you want to change any of the data, should be paid to return ticket, and then obtain and pay for a new order.

to return ticket must be:
- If it was decorated with a boarding pass on the letterhead travel document, for his return it is necessary to contact the cashier's office return RRW personally passenger boarding coupon and the document on which it was purchased;

- If a boarding pass on the letterhead travel document has not been decorated, you can return to the site to perform http://rzd.RU through personal cabinet user at any time prior to departure of the train from the station passenger's (the time indicated in the checklist voucher e-ticket) .
For the international communication (return) - is not less than 6 hours prior to departure of the train from the station passenger's (the time indicated in the checklist voucher electronic ticket) .




For return travel document for ordering with driven electronic registration must be:
- to return to the site http://rzd.ru through personal cabinet user not later than,than 1 hour prior to departure of the train station in the primary route trains.
Return tickets with driven electronic registration in less than 1 hour prior to departure of the train station in the primary route a train at the site is not possible.
- either to contact the cashier's office return not later than railways,than 1 hour prior to departure of the train station in the primary route trains, personally passenger with logs or boarding coupon (or 14-digit number ticket) and a document, in which it was purchased.

When you contact the cashier's office to return ticket with driven electronic registration in less than 1 hour for the departure of the train or after the departure of return is only based order.In this case, when the passenger's Plaza box-office you return locations and extradition supporting receipts.

Rules return unused travel documents (tickets) at the site are described in detail in section "e-ticket on the site" .

Return unused travel documents (tickets) in Khabarovsk Russian railways are being carried out on the rules, hosted in the section "Rules purchase electronic tickets" in paragraph 11.2 "Return unused e-ticket at the ticket counter" .

a railway ticket for another passenger is on the document, certifying the identity a trusted person,And notarized certified attorney from passenger side.

when you return for another passenger in addition to the document, certifying the identity, attorney is required.